nx999 Terms and Conditions

1 Eligibility and Age Requirement

The following conditions must be met to use the nx999 platform:

• You must be at least 21 years of age. This platform is open only to those aged 21 or above.
• You must reside in a jurisdiction where participating in online gaming or betting is legally permitted.
• You must use this platform voluntarily and for entertainment purposes.
• You must not be in a financial situation where gaming causes financial hardship for your family.
• You must confirm that you are not on a self-exclusion list.

nx999 reserves the right to verify age and may suspend account approval or withdrawals without adequate proof. Any account found to belong to a minor will be closed immediately and the associated balance will be forfeited.

2 Account Registration and Verification

The following rules apply when creating an account on nx999:

• Each person may create only one account. If multiple accounts are found, all accounts will be closed.
• All information provided at registration must be completely accurate and up to date. Providing false information will result in account closure.
• Keeping your account password secure is entirely your responsibility. Sharing your password with a third party is prohibited.
• A copy of your National ID (NID) or passport may be requested for account verification.
• If you suspect unauthorised access to your account, notify our support team immediately.
• Transferring or selling an account to a third party is strictly prohibited.

nx999 reserves the right to request additional KYC documents for any account verification. Failure to submit documents within the required time may result in temporary account suspension.

3 Deposit and Withdrawal Policy

The following rules will be strictly followed for all financial transactions:

• Minimum deposit amount is ৳500 — applicable for all payment methods.
• Minimum withdrawal amount is ৳500.
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Account verification must be completed before withdrawals can be made.
• The deposit method and withdrawal method should be the same; withdrawals to a different method may require additional verification.
• To prevent money laundering, nx999 reserves the right to investigate and hold any suspicious transactions.
• Withdrawals cannot be made directly from bonus balance — withdrawals are not available until bonus conditions have been met.

If you experience any issues with deposits or withdrawals, contact our support team via 24/7 live chat.

4 Bonuses and Promotional Offers

nx999 offers various types of bonuses and promotional offers. The following conditions apply to their use:

• Welcome bonus: 200% bonus on the first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 15 times.
• A bonus is applicable only once per account. Members of the same household cannot claim the same bonus again.
• If a withdrawal is made before the bonus wagering requirement is met, the bonus and any associated winnings will be forfeited.
• VIP programme weekly cashback: Bronze — up to 0.2%, Silver — up to 0.5%, Gold — up to 0.8%, Platinum — up to 1.0%.
• If bonus abuse is found (arbitrage betting or use of coordinated accounts), all bonuses and related winnings will be forfeited.
• The terms of promotional offers may change; please refer to the specific terms of each offer for the latest information.

5 Gaming Rules and Fair Play

nx999 is committed to ensuring a fair and transparent gaming environment. The following rules must be followed:

• All games are operated using properly and independently tested random number generators (RNG).
• There is no way to alter or manipulate game outcomes, and any such attempt is strictly prohibited.
• In live casino games, the dealer's decision is final unless a clear technical error is identified.
• If there is a dispute about a game result, it must be reported to customer support within 72 hours.
• nx999 reserves the right to void any incorrect payouts or balances displayed due to technical errors.
• For sports betting, bets cancelled after a match has started or adjusted odds will apply.

6 Prohibited Activities

The following activities are strictly prohibited on the nx999 platform:

• Depositing funds obtained through illegal means or using the platform for money laundering.
• Using another person's identity or payment method.
• Using bots, automated software or artificial intelligence to play games.
• Attempting to breach or hack the platform's security systems.
• Members of the same household creating multiple accounts to claim bonus benefits.
• Conspiring with other players to attempt to influence game outcomes.
• Using obscene, hateful or threatening language on the platform.
• Using the platform's copyright or intellectual property without authorisation.

If evidence is found of involvement in any of the prohibited activities above, nx999 will immediately close the account, forfeit all balances and take legal action if necessary.

7 Account Suspension and Closure

nx999 may suspend or permanently close an account in the following circumstances:

• If any breach of the terms and conditions is identified.
• If required KYC documents for verification are not submitted within the specified time.
• If suspicious financial activity is found.
• Upon the user's voluntary request to close their own account.
• Upon a self-exclusion request under the responsible gaming policy.

If an account is closed without the user's own request, the return of any valid balance will be reviewed. If closed due to a breach of terms and conditions, bonuses and related winnings will be forfeited.

8 Privacy and Data Protection

nx999 places the highest importance on protecting your personal information:

• Your personal information is protected by SSL encryption technology.
• Your information will not be sold or rented to third parties.
• Information may be disclosed where required by legal obligation or government directive.
• To learn more about our data collection, use and protection policy, please visit the Privacy Policy page.

9 Limitation of Liability

nx999 will not bear responsibility for the following:

• Loss caused by the user's own negligence or breach of terms and conditions.
• A game being interrupted mid-session due to internet disconnection, power outage or device issues.
• Issues caused by faults of third-party service providers (payment gateways, game providers).
• Temporary service disruptions caused by technical failure or cyberattack.
• Financial losses from gaming — each user participates and accepts risk voluntarily.

nx999 always strives to provide the highest quality of service, however technical reasons may occasionally cause temporary service disruptions. In such situations we are committed to resolving the issue promptly.

10 Dispute Resolution Process

Any dispute or complaint will be resolved through the following process:

• First, contact our support team via 24/7 live chat.
• If the matter is not resolved via live chat, send a detailed email to [email protected].
• An initial response will be provided within 5 business days of receiving the complaint.
• For complex disputes, resolution may take up to 30 business days.
• In disputes over game results, the game provider's log data will be considered the final evidence.

11 Changes and Updates to Terms

nx999 reserves the right to change, amend or update these terms and conditions at any time. Please note the following:

• For significant changes, notice will be given to the registered email or on the platform before the changes take effect.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the new terms, you may request to close your account at any time.
• The date of the most recent update will be shown on this page.

12 Contact and Support

If you have any questions about these terms and conditions, please contact us:

• Live chat: Support is available in Bengali 24 hours a day, 7 days a week.
• Email: [email protected]
• Visit our FAQ page for answers to common questions.
• Visit the Responsible Gaming page for support related to responsible gaming.

We are always committed to providing our users with the highest quality customer service. The support team speaks Bengali for your convenience.